1. Pre-launch access
During waitlist and early access periods, VanderBase may be offered without charge. No payment is required to join the waitlist.
2. One-time purchases
VanderBase uses a one-time purchase model—not monthly or yearly subscriptions. Pro, additional team seats, and AI credit packs are charged once at checkout. Charges and product details are disclosed before payment via Stripe or Razorpay.
3. Credits and seats
AI credit packs and additional team member seats are also one-time purchases. Unused credits remain available in your workspace unless otherwise stated at purchase. There is no auto-renewal for credit packs or seats.
4. Refunds
Refund eligibility follows the terms shown at purchase. As a general guideline, we aim to resolve billing issues fairly within 14 days of a paid one-time charge when a material service defect is reported. This section is a placeholder and will be finalized before public paid launch.
5. Contact
Billing questions: hello@vanderbase.com or Contact.